FAQ

• What happens when I submit the above information?

  Congratulations! You have completed the only step required for a free trial. Once done, you will get an email from the system on the email address provided by you. Open the email and click on the link in Step 1 and you will be taken to the Setup page to identify your Timezone and preferred currency. The entire process should take less than 5 minutes.

• What features will be available in the Free Trial?

  To help you evaluate the product, we offer all the modules. For example, you can have at present a Free Trial of HRIS, Payroll, Self Services (Leave, Travel & Expense, Personal Data Updates), Attendance, Manager Services (Exit, Promotion, Transfer, Increments and Analytics), Employee Appraisal and Goal Setting modules. We shall soon be adding Applicant Tracking, On-boarding, Exit Management, and other modules. Once you decide to purchase, you would have the option to select modules of your choice.

• How do I utilize the free trial?

  Just complete the enrollment and verification process. Our emails and online help will guide you step by step. In the default system used for Free Trial, data of about 65 employees is already available. You can log in different roles to try out the available features. Also slide share learning is available in the help section of the application. You could even visit the Presentations section on our web-site to have more details.

• How can I purchase EmpXtrack?

  You need to enroll for a trial before purchasing the product. The Account administrator has payment options available under the Settings section. We have various payment options that include credit cards, direct deposits and POs. We process credit card payments through Stripe. This allows you to pay using any credit/ debit card including Mastercard, Visa, Discover, American Express and also Debit Cards. You can click & contact our Sales Team for any clarifications, but please provide your contact details.

• What are my payment options?

  We typically bill in advance and adjust on the basis of usage, if you choose credit/ debit card billing options. In case you prefer other forms of billing (such as Purchase Order, check payments etc.), we can discuss the payment options.

• What would happen after I purchase EmpXtrack?

  1. You would be able to select the product and Add-on modules of your choice
  2. You would get options of clearing up all the data that is pre-fed into the system.
  3. You could setup your company logo, rename the application say “My HR Portal” and configure the application the way you want it, without the fear of losing the data in case your trial period expires.
  4. You will have your data backed up on a periodic schedule.
  5. You would have full access to telephone and email based support.
  6. Messages such as Free Trial and expiry notice would also be removed automatically.
  7. Email facility would be enabled for messaging and intra employee communication.
  8. Schedulers will be activated.

• Can I get customizations or configurations of my choice?

  Yes, we can help you in customizing the system as per your specific needs, on a case to case basis.

• What is your technology?

  EmpXtrack is a multi-tenant cloud based solution. We use open source technologies such as Linux, Java, MySQL to manage our applications.

• Where are your servers based out of?

  Currently our servers are based out of datacenters in US.

• How long would it take to complete the trial?

  This depends on all the features you want to try. It may take minimum 1 hour for familiarization to try all features