We read everything that comes in. Whether you have spotted an out-of-date bonus, want to flag a casino that has started slow-paying, or have feedback on a guide, the fastest way to reach us is email.
Email: [email protected]
Drop us a line about any of these and we will do our best:
EmpFirst is an independent review site. We are not a casino operator and we have no access to any player account, deposit, withdrawal or bonus. That means we cannot:
For anything to do with your account or money, contact the casino's own support team directly — they are the only ones who can act on it. If you are contacting us because you are trying to keep gambling after self-excluding, please read our responsible gambling page and call Gambling Help Online on 1800 858 858 first.
We usually reply within two to three business days. Corrections and reports of slow-paying sites are prioritised, because keeping the lists accurate is the whole point of the desk. There is no live chat or phone line — email is the only channel, and it reaches the team directly.
EmpFirst is informational only. We publish comparisons and guides; we do not operate any casino, take bets, or handle any funds. Nothing here is legal, financial or professional advice. You must be 18 or over to gamble in Australia. See our terms and disclaimer for the full picture and our about page for who we are.